Debt can seem daunting and extremely worying at times but solutions are in place to help you get your life and finances back on track.
We continue to help hundreds of people each day and stride in providing honest and transparent advice at all times.
"When I contacted you I really didn't think you would be able to help. We were in such a big hole with only a spoon to dig ourselves out. From the moment I started explaining to Debbie our situation, she had such a calming and caring attitude and I immediately thought even if they can't help us this lady is worth her weight in gold. I felt as though there was light at the end of the tunnel. Debbie is amazing, brilliant, wonderful and if I wasn't in such a financial mess she would be getting flowers every week!
Everyone that we spoke to were brilliant, understanding, non judgemental and most of all kept reassuring us that if one thing didn't work, don't give up as they will help until we had a solution. I can't begin to tell you how much taller we feel. We've haven't got there yet but all the help and support we are being given is giving us the hope and strength that we can finally move on with our lives and stop living in fear.
Thank you all so much for all you have done and are doing. You should all feel very proud of yourselves, in that you give life back to those of us who have tried but failed. Thank you from the bottom of our hearts. Terry and Pam"
"Hi, I'd like to give a 5 star+ customer service review on giving advice about debt management to the lady that helped me called Nadia. Her handling of my sitution was nothing short of amazing. Keep up the great work. Simon."
"I'm so grateful to Nadia and Sandra. They were absolutely brilliant and took a huge weight off my mind and I can't thank them enough. Fantastic company and the only downfall is that I wish I'd of found them sooner! Excellent thank you so much"
"Thanks alot for spending the time with me on the phone, you were a very kind and warm person. The attention to detail was fantastic and I was dealt with so quickly, which really helped me sort everything out. I will recommend to friends and people who really need the help, Kind Regards, Giuseppe"
"I was lucky to have my first conversation with Debbie who was wonderful, wise, very kind and supportive, giving me the confidence to go onto the next stage to begin the start of the process to get me back in control of my problems. I am still pulling the papers together to send in asap to keep the ball rolling. Thank you Debbie!"
“Although a very stressful experience to have to go through something like this, I felt Changing Steps immediately took control and made me feel comfortable with the process. I would definitely recommend Changing Steps to anyone else in this situation. Thank you. I now feel I can sleep at night!”
"This company is very professional. They explain the procedures and processes involved in presenting a personalised management plan for your situation. I have no hesitation in recommending them."
"Excellent, very helpful and friendly service. Would 100% recommend"
"The team have been amazing. Easy to get everything across. Looking forward to being debt free."
"I found the process easy to use and would like to recommend this service to everyone who is looking for help with their debts. Great service."
"I could not fault the service I was made to feel at ease. The whole process was simple and I feel like a massive weight has been lifted. provided my IVA goes ahead there will finally be some light at the end of the tunnel. Many thanks"
"I was so desperate and thought there was no way out. I am so grateful you have literally saved my life!"
"Great experience with people who care. They did not not stop until they were able to help me. Thank you for everything you did for me."
"Initially, when circumstances took a nose dive, I still felt in control of the enveloping situation regardless of nominal borrowing. Even as time progressed and everything evolved into a familiar pattern I was strangely detached from the inevitable mire of a dead end street. Yes, I thought that I knew what I was doing, when in reality I had merely been tramping along a well worn path in the footsteps of others
When I finally admitted to myself, that I needed help, I was basically teetering on the brink of despair. Until I found myself chatting to the helpful and knowledgeable Ricky."
"I'm glad I picked your service, it's been easy with a great communication for the early stages so far"
"I spoke to Debbie and she was lovely. Everything went smoothly. Got answers to any questions I had and everything was explained throughly. My husband and myself had a few issues with a previous company that we already had an IVA with. After speaking with Debbie we felt a lot better and could stop worrying. I definitely recommend you calling them even if you just need advice. Very helpful. Thanks again Debbie."
"Service was excellent, Ricky made me feel at ease and made it very easy to talk about a very sensitive subject. Thank you Ricky for making me live live again!"
"Debbie was a lovely jolly and very informative lady, she made me feel at ease and showed empathy in this very difficult time for me! She went through everything slowly and clearly and made what was a very emotional difficult time so much easier for me. Thank you so much for your help and for making me laugh!"
"Very friendly, fast and they are there to help you. I'm so glad I took the courage to ring. I'm very happy with the service ☺"
"Wow is all I can say, I was deep in debt with nobody to turn to and you turned everything around for me. I appreciate your help and support and can't thank you enough x."
"Can't fault. The service I've received has been outstanding from the beginning and I can't thank you enough"
"I would highly recommend this company, if you find yourself in a situation with debt. They listened and were so understanding. The have my 100% backing. Cheers, Jo"
"Can't begin to express what a relief getting in touch was, couldn't ask for any more advice and support, would advise anyone who needs help to get in touch"
"These people are so helpful, patient and explain everything clearly. They answered all my questions and put my mind at rest"
"It's been a big burden taken from me and I can't thank you enough for your help. Certainly would recommend your service to anyone. Ralph from Scunthorpe."
"Lovely brilliant service and nice polite people to talk to. I would recommend them to anyone"
"Such excellent staff to talk to and they put you in the right direction. I recommend them to anyone to get the help with their debts. Thanks a million!"
We’ve helped thousands of people take control of their finances
"I would like to thank Changing Steps for everything. I am now able to continue with my life without the worry and fear that I had everyday in the back of my head! I am so pleased that I came across this website and I would personally like to thank Helen who helped me manage this when I thought there was no where to turn!"
Mr Peters on Oct 2019.
"I was struggling so much to keep up with my repayments! Everything was getting on top of me and it was even putting a huge strain on my relationship! I am now in total control thanks to you guys. My husband and I are so much happier now in our relationship too! Thank you from the bottom of my heart!"
Miss Field on Nov 2019.